FAULTY ITEMS

FAULTY ITEMS 

Every care has been taken with the quality of our garments to ensure your satisfaction, however from time to time a garment is faulty. When this happens you can either exchange for a perfect garment or we will refund the garment fee for you. 

Luma Fashion is happy to refund or exchange any of your online purchases if you are not satisfied with the product. You may return your item(s) to us in an original unworn condition with tags attached within 14  days from when you received your goods. In-store purchases may be returned within 14 days. 

We will happily exchange or refund faulty items within a reasonable time (in line with the terms of the Consumer Guarantees Act.) 

To exchange or return your purchase you can near you or send it to: 

Luma  

145  King Edward St  

South Dunedin 

9012 

Unfortunately, your postage on refunds and exchanges is not refundable. If you are exchanging your purchase the good news is we don't charge postage when we re-send the exchanged garments back to you. 

Please contact us by phone or email  sales@lumafashion.co.nz  to discuss the fault that has occurred.